Why opt for Microsoft Dynamics 365 CRM? Here are the benefits.

While Microsoft Dynamics CRM offered evolving & mid-market businesses a sturdy solution to manage and maintain business relationships, the start of Microsoft Dynamics 365 in 2016 propelled Microsoft to extend the core functionality of their CRM solution.

This offered organizations enhanced and new tools to transmogrify their marketing, sales & customer service processes. Apart from this Microsoft Dynamics 365 is well versed with managing localized payroll systems, DynaPay payroll making the estimation of the business central payroll for an organization easier.

The basic function of Microsoft Dynamics 365 CRM is to enable employees to get more productive as well as knowledgeable & offer the executives in-depth insight regarding opportunities, performance & customer relationships.

The customer service, sales automation, and project service modules line up to streamline the manner businesses engage with team members and customers. 

Read Also | Why choose Microsoft Dynamics 365 to run your business

Why should organizations opt for Microsoft Dynamics 365 CRM? 

  • They are an intuitive and familiar user interface that ranks among the highest in terms of user adoption. 
  • They share a connection with various other Microsoft products like Outlook, Windows Server, Office 365, Skype, Exchange Server, SharePoint, PowerApps, Power BI which offer a great advantage. 
  • They have a powerful & sturdy built-in tool such as LinkedIn SNAP (Sales Navigator Application Platform) & Relationship Assistant to ameliorate efficiency and productivity. 
  • Their flexible architecture, pricing, and deployment options enable easy customization to modify the system for meeting the organization’s unique requirements. 
  • The enhanced partnership and support of Microsoft points towards the quality and longevity of the system. 


Microsoft Dynamics 365 is a collection of applications with the potential of managing any business procedure, from operations & sales to HR & accounting.

Apps can be utilized collectively as well as individuals based on the unique requirements of your business for you to adapt the suitable solution to meet your individual needs.

Those particularly related to CRM include Sales, Customer Service, Marketing, Project Service Automation, and Field Service. 

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Microsoft Dynamics 365 sales segment manages the sales workflows. The procedure driven UI makes lead qualification easier and assist to drive successful conversion of numerous leads to the customer accounts.

The area of opportunity management consists of an inbuilt process header which can be utilized to manage the opportunities via sales steps and stages. 

Customer Service

The module of customer service provides tools to assist organizations to manage the retention phase of the customer lifecycle. This consists of a streamlined management case that helps address & deliver efficient and consistent customer care. 

Read Also | Benefits of Cloud-Based Payroll System


The module of marketing offers the potential to efficiently manage contacts, leads, and campaigns involving prospect & customer segmentation and campaign execution as well as planning. Also, it provides reporting, analytics, and flawless collaboration from marketing to sales. 

Field Service

Field service module proffers project management functionality via routing, scheduling work orders, contract management, return capabilities and inventory. With the assistance of the mobile application, technicians in this field have access to information that they require. 

Project Service

For the businesses having their base in project management, the module offers enhanced and ameliorated productivity. With the help of tools for resource scheduling, project planning, expense and time management, and service analytics, the organizations can work in a better way and attain better insight regarding their performance. 

Dynamics Business Solutions (DBS) is a certified Microsoft Dynamics partner in UAE, we take pride in our ability to develop and deploy the right business solution that matches our client’s requirements. We understand the needs of GCC businesses and can develop solutions that not only meet all their requirements but is also compliant with the latest industry regulations.

To know more, speak to our expert at Dubai: +971 4 447 5525 Abu Dhabi: +971 2 222 2100 or inbox us your query at  inquiry@dbsae.com

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