Microsoft dynamics 365 CRM Partners

Microsoft Dynamics 365 Customer Engagement has a suite of award winning, powerful relationship management capability that is ideally suited to the requirements of any organisation.

Microsoft Dynamics 365 for Sales and Customer Service

We know Dynamics 365 for sales

Encore’s Dynamics 365 (Dynamics CRM) team consists of consultants, developers, and cloud integration specialists. We have more than 10 employees dedicated solely to delivering the Dynamics 365 for Sales module.

Dynamics 365 for sales: The encore advantage

No Dynamics 365 partner in United Arab Emirates or the Middle East knows Dynamics 365 for Sales like DBS. We’ve been working with the platform for more than 10 years; our consultants have intimate knowledge in the product’s inner workings and the latest improvements.

We can answer any of your licensing, functionality, or cost estimate inquiries.Encore also knows the rest of the Dynamics 365 platform, Office 365, and the Microsoft Cloud – allowing you to make sure everything is perfectly integrated.

Microsoft Dynamics 365 customer engagement

Customer Engagement (CE) can help you better manage and grow your key relationships whether they be customers, citizens, constituents, members, donors or other key stakeholders. Take advantage of core functionality that automates your Sales, Marketing and Customer Services processes or leverage the platform tools to automate other key Front Office departments and processes including those listed below.

As an award-winning and certified Microsoft Partner, our local teams of Microsoft Dynamics 365 CE experts have the industry knowledge and experience to partner with you for success. We help clients achieve improved engagement with innovative industry Dynamics 365 CE (CRM) solutions. We can help deliver:

  • Field Services Automation
  • Project Services Automation
  • Case Management
  • Stakeholder Relationship Management
  • Regulatory Management
  • Member and Donor Relationship Management
  • Contracts and Grants Management
  • Courts and Judicial Management
  • Compliance Management
  • Constituent Services
  • Investigations and Hearings

Our solutions for Dynamics CE can help you:

  • Improve customer experience and trust
  • Improve customer satisfaction and loyalty
  • Increase efficiencies and productivity
  • Improve decision making and enhance service delivery
  • Improve access to services by citizens, and reporting

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Testimonials

  • “DBS was a pleasure to work with. They were very knowledgeable of their product as well demonstrated the flexibility of their product by addressing all of our business processing gaps. Dynamics GP has proven to be a champion for us. We have gained greater efficiencies and as a result cost savings due to the valued input from DBS. We have also undertaken an ERP support contract with DBS and we find they offer a professional service, excellent response times and great value for money!”

    Hatem Mohsen , Applications Manager Emirates Heritage Club (EHC)

  • ” DBS has some top-notch Microsoft Dynamics GP consultants, who understand the business requirement and deliver right solution for that. DBS’s knowledge, coupled with the functionality of Dynamics GP, is a vital component in our strategic planning. We also have been able to increase efficiency within our team and organization with the tools developed. “

    Tarek Metwally , IT Head United Printing & Publishing (UPP)

  • “Needless to say, we are a much more efficiently run business now due to the wonderful support of DBS team. I would highly recommend DBS and Microsoft Dynamics ERP to anyone.”

    Saeed Mahyoh , IT Director General Authority for Youth and Sports Welfare (GAYSW)

  • “DBS was a pleasure to work with. They were very knowledgeable of their product as well demonstrated the flexibility of their product by addressing all of our business processing gaps. Dynamics GP has proven to be a champion for us. We have gained greater efficiencies and as a result cost savings due to the valued input from DBS. We have also undertaken an ERP support contract with DBS and we find they offer a professional service, excellent response times and great value for money!”

    Mohammed Elbarrawi , IT Head United Printing & Publishing (UPP)

Our Valuable Partners