A customer relationship management or CRM system automates and simplifies marketing, finance, sales, customer service, and more. Exceptional CRM systems provide the latest client data in real-time.
This helps in viewing customer data and creating the best-personalized experiences for them. Needless to say, CRM has become the backbone of companies over the years.
CRM functionalities have become important for driving sales, optimizing efficiency and gaining that competitive edge in the dynamic landscape.
Microsoft Dynamics CRM is that it is user-friendly, economical and even ranks among the highest when it comes to user adoption.
No matter which industry your company belongs to, Dynamics 365 CRM is the best option for you. You can check ratings and reviews just to be more sure.
Believe it or not, you will not regret purchasing Microsoft Dynamics CRM because it is scalable and extremely versatile. Moreover, it integrates seamlessly with other Microsoft tools such as Microsoft SharePoint, Microsoft Exchange, Windows Server, Skype for Business, Microsoft Outlook, and Microsoft Office 365, to name of few.
Feasible architecture that can be personalized through a professional Microsoft Dynamics CRM development company. Make sure that the capabilities suit your budget as well as business requirements.
Now let us deep dive into other capabilities of Microsoft CRM and why you need it in your business.
- Sales: The sales module in Dynamics CRM allows you to control the process in a better way. The data-driven user interface not only streamlines the procedure which includes qualifying leads but also drives lead conversion to customer accounts.
It is beneficial from all aspects because it comes with an opportunity management area.
- Marketing: Dynamics CRM marketing module lets you manage contacts campaigns and leads that include prospect and customer segmentation campaign planning, etc. It also provides analytics and supports collaboration between marketing and sales.
- Customer service: Microsoft Dynamics CRM offers services that are specific to customer service. It helps you manage support and customer retention life cycle. The process-driven UI streamlines case management to help you address and deliver constant customer care.
- Insights: Dynamics CRM offers insightful business intelligence abilities such as flexible reports, data visualization, real-time dashboard analytics, etc. Microsoft Dynamics also works with Microsoft Power BI. If you don’t know already, Power BI is a self-service analytics tool that works with the data displayed on Microsoft Dynamics 365. It helps you determine key trends and control all the KPIs in real-time.
- On-premise and cloud development: Microsoft Dynamics CRM allows you to choose from different deployment options such as cloud, on-premises and partner-hosted deployment. You can choose the best model on the basis of business requirements. You can access Dynamics CRM via Microsoft Outlook web browser or an Internet-enabled mobile phone.
If why should you choose Microsoft Dynamics CRM is still the question that is coming to your mind, then read on.
It is not only easy to use and integrates seamlessly with other products but comes with a variety of deployment options.
You can manage all your customer and business information in one centralised location.
It gives you the support that modern-day businesses require daily. The dashboard feature adapts to various job functions and user preferences. It provides you with an overall view of the business area which means you get real-time insights.
Since it uses the cloud to store data, it is not costly. Users can access data from anywhere and at any time. As long as you have a mobile, laptop or desktop, you are good to go.
Personalised customer service is one of the major reasons why you should get Microsoft CRM. It allows you to create, sign and manage customer service via phone, web, email, in-person, etc. It is made to fit individual requirements.
Moreover, with Microsoft’s dynamic CRM integration with social media, individuals can find social insights about their companies and connect with prospects, partners and customers.
Whether you have a small business or a large organization, you need CRM support for easy scalability, customer support, sales and marketing automation, integration flexibility, etc. Its growing community is a reason why you can trust it without any further thoughts.
If you want a 360-degree customer view, then this is it. From personalising engagement to forecasting trends, it will do it all.
Empower your organization through Microsoft Dynamics 365 CRM. Identify trends on time, anticipate demands, empower decision making and forecast customer behaviour with AI-driven insights.
The holistic view empowers teams across marketing, sales and customer service to access comprehensive customer profiles preferences and history of purchasing.
Companies can actually personalise engagements on the basis of individual purchase history and preferences. Dynamics 365 CRM not only simplifies operations but eliminates silos in the process. It obviously leads to better protect productivity with time.
Dynamics Business Solutions (DBS) is certified Microsoft Dynamics partner in UAE, we take pride in our ability to develop and deploy the right business solution that matches global client’s requirements. DBS has developed in-house state of the art solutions for HR and Payroll, Dynamo and DynaPay on top of Microsoft Dynamics 365 FO and Business Central respectively. These solutions are catering the all business needs of HR and Payroll departments. We provide best services and support to our clients.
To know more, speak to our expert at Dubai: +971 4 447 5525 Abu Dhabi: +971 2 222 2100 or inbox us your query at info@dynamics.ae OR visit www.dynamics.ae
